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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up menu will appear. It offers thorough info about all the operations that you can perform on the page in question. Each pop-up menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of how-to videos demonstrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, take a look at our extensive FAQ section, which covers questions asked by real customers and offers practical solutions. We regulary "revamp" our FAQ section with new Q&A's in order to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can get in touch with our fantastic team of technical support engineers available 24-7 and eager to assist you with any problem. Each support ticket you open will be answered within 1 hour (the average ticket response time is only 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 273539

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com